Issues with setup
I didn’t receive a notification or welcome SMS
If you completed your purchase and didn’t receive a notification on your device, you can set up your data plan manually:
Open the Watch App on your iPhone and select Watches
Select Cellular/Mobile Data
Select Set Up Mobile Data and follow the onscreen prompts. If you receive the message "Your provider does not support this service", select the Apple website link below Set Up Mobile Data to search for other carriers. Select Jump to Apple Watch For Your Kids carriers, then BetterRoaming. You will be redirected to betterroaming.com, where you will be able to continue the setup.
Apple Watch For Your Kids
BetterRoaming Apple Watch plans only work in Apple Watch For Your Kids mode (formerly known as Family Setup). Please ensure that you have successfully paired your Apple Watch to your iPhone.
Open the Watch App and select Watches
Tap the Information button
The Family Member option is displayed if the Watch is in Apple Watch For Your Kids mode. If this is not the case, you will first need to unpair the watch from your phone and reset to Apple Watch For Your Kids. This can be done by following these step-by-step instructions
Pairing Issues
Your Apple Watch can only be paired to a single iPhone at a time. Ensure that it is not already connected to an existing device. If you are having trouble setting up a BetterRoaming plan due to a pairing issue, please refer to these pages in the Apple Support Centre:
Set up and pair your Apple Watch with iPhone
If your Apple Watch isn't connected or paired with your iPhone
Invalid EID
2. Make sure that you are typing in the Apple Watch EID, and not your iPhone EID or any other EID
3. Here is how to find your Apple Watch EID
4. Enter the EID, leaving out all spaces.
"Set up mobile/cellular" option not available
If, when trying to activate a plan, the "Set up Mobile/Cellular" option on the iPhone Watch app appears greyed out or unavailable, or the message "Your provider does not support this service" or "The [network provider] account on this iPhone cannot be used to add a mobile data plan" appears, try the following steps:
Check that the phone is not locked to a specific carrier:
On the iPhone, open the Settings app and go to General > About > Network Provider Lock.
If this states that your device is locked to a provider, it may prevent installation of the Apple Watch Profile.
If this is the case, please contact your original network provider and request to remove the lock.
Check that the iPhone and Apple Watch are both connected to Wi-Fi
Disable any eSIMs and SIM cards from the paired iPhone:
Ensure the iPhone is connected to Wi-Fi.
On the iPhone, open the Settings app.
Go to Cellular > Cellular Plans and select the eSIM/SIM card.
Turn it to OFF.
Try to manually install the eSIM profile again in the iPhone Watch app
Re-enable the eSIM/SIM card on your phone by going to Cellular > Cellular Plans, select the eSIM/SIM card and turning it to ON.
Important: The steps above should allow you to unpair and erase your Apple Watch as intended. However, Apple may update its products or software at any time. If you encounter any issues or the instructions do not match your device, please refer to the official Apple support page before proceeding with the steps below.
If you have any further issues at any point, please contact us directly via the button below, including the EID number of your Apple Watch. Visit https://www.betterroaming.com/support/watches/apple/eid/ for how to find out your EID number.
